My husband and I researched kitchen remodeling companies and decided to hire Luxe Cabinetry + Design for our kitchen remodel. They had an excellent rating with the BBB and many 5 star reviews. We visited their showroom to discuss our project, pick materials and to go over in detail what our expectations were. After our meeting we felt confident in hiring Luxe. During our consultation we were told Luxe doesn't sub out and on the occasions they need to, it's with subs they have a long standing relationship with. None of it was true. I believe the only person that worked directly for Luxe was a warehouse worker, who helped with demo. Our cabinet installer didn't directly work for Luxe.(I do want to say he was an excellent installer and Luxe should have been honest and said we sub out our cabinet installer but he does excellent work and primarily works for us). The fabricator for our counter tops had only been used by Luxe a few times before our project, which turned out to be a disaster. Our salesperson ended up calling in a favor from a friend, who is in the fabricating business, to refabricate them for us. As for our tile backsplash installation, I had to find my own installer. The quality we were told to expect, isn't there( During our consultation we discussed our vision for our kitchen, without discussing budget. Therefore, I assumed Luxe was recommending quality materials). Our Cabinets(Holiday Cabinets) are not good quality. We have several finish issues that are apparently "to code" according to what Holiday Cabinets told Luxe. Because they are "to code", Luxe won't honor the warranty. Luxe told us that we need to go through the ROC and see if we can get new cabinet doors and drawer fronts that way. Since the cabinets apparently are "to code" according to Holiday Cabinets and Luxe( even though their installers said the finish wasn't good and requested replacements), the ROC would side with Holiday and Luxe. Also the timeline of our project didn't even come close. We were told 3 weeks. It was 7 months and still waiting on one door that was damaged by Luxe. It's being sent directly to our home, supposedly and Luxe said we're responsible for installing it. Why should we have to pay to install a door they damaged? The entire experience was a nightmare!I Do Not recommend Luxe Cabinetry + Design. That said, Hunter, our salesperson did the best he could trying to rectify all the problems we had. I truly believe he would have honored the cabinet warranty but unfortunately he doesn’t own the company.Update: Luxe Cabinetry sent me an email yesterday stating they are NOT sending the door to my home. But I can purchase one if I wish. See attached where they specifically say they are sending the door to our home.
